Damages, Missing Items, or Other Issues

Please inspect your order upon receiving it and contact us within 48 hours if there are any issues such as damage, missing items, incorrect items or other issues with the order. Inquiries made after 48 hours of receiving the order will not be eligible for refunds or replacements. Please note, some products sometimes come with manufacturer defects such as minor cuts in shrink wrap, loose glue on cardboard boxes, etc. In the event we receive any goods with significant damage we sell them as damaged, therefore we do not offer any sort of refunds for minor manufacturer defects.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at [email protected]. If your return is accepted, you will then receive instructions on how to send the goods back to us. The buyer will be responsible for return shipping unless otherwise agreed upon. Items sent back to us without first requesting a return will not be accepted.

In the event that the package is returned to us due to an inaccurate or undeliverable address provided by the buyer, the goods will be refunded but any shipping costs will not be refunded.

Refunds can only be processed to the original payment method used to place the order. If you no longer have access to the original payment method, you must contact that payment provider in order to receive your funds. Refunds can take up to 7 business days to appear on your statement in most cases.

Need help?

Contact us at [email protected] for questions related to refunds and returns.