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Terms & Conditions
Welcome to our terms and conditions page. Our terms are designed to be super friendly and hassle free to our customers to ensure you have the best shopping experience and come back again and again.
If you have any questions about these, please let us know by email.
Quality Guarantee & Guarantee
Swagykarp.fi provides quality products. All products we sell are guaranteed to be genuine and authentic. All products will be in mint condition unless otherwise stated.
Returns Policy
For our full returns policy please use the Refunds and Returns link at the bottom of this page.
Pre-Order Policy
We offer pre-orders on new products before they release. This is a great way for the customer to secure products in advance. Customers should be aware that sometimes due to circumstances outside of our control products might arrive to us late or in the worst case not at all. In the event that two customers have pre-ordered a product and we do not receive enough we will honor the sales in the order that they were processed.
Orders returned due to incomplete address
It is the customers’ responsibility to provide a complete address, in the event that the goods are posted, but cannot be delivered due to an error on the customers part we reserve the right to charge additional postage to resend the items once they are returned by the carrier. The customer may of course choose to treat the order as an unwanted item and return it under the return’s policy.
Order lost in transit
Please note that if you report your item as having not arrived, we reserve the right to resend the order rather than issue a refund. We will always endeavour to send a replacement order by tracked delivery.
Restriction of goods
We reserve the right, at our sole discretion, to limit the quantity of items purchased per person, per household or per order. These restrictions may be applicable to orders placed by the same debit / credit card and also to orders that use the same billing and/or shipping address. We will provide notification to the customer should such limits be applied to an existing order. We reserve the right to cancel any order without warning or notification for any reason.
Declining to Trade
By advertising goods on our website we are not offering goods for sale; we are making an invitation to treat. When you, the customer purchases items through our website, you are making an offer to purchase the goods. It is then up to us if we accept the offer.
If we do not wish to accept your offer to purchase the goods, we will write to you as soon as possible and not later than 30 days after the offer is placed to inform you of our decision.
Dispute Resolution
We will always attempt to resolve disputes through negotiation.
In the event that a dispute between ourselves and a customer cannot be resolved through negotiation.
The customer has the right to refer the matter to the Consumer Desputes Board.
Attorney fees will not be reimbursed. This is because the Consumer Desputes Board offers free help and advice in resolving these desputes.
Business Infomation
JRC Trading
PL 44, 00321 Helsinki
Company Number 3331136-6,
VAT Registration FI 33311366
Email – [email protected]
